SMS & Messaging Policy

Last updated: September 16, 2026

This SMS & Messaging Policy explains how Just Smile Miami contacts you by text message and by phone, including when those communications are sent automatically or by an artificial intelligence (AI) assistant acting on our behalf. It forms part of our Terms & Conditions and should be read together with our Privacy Policy.

Your consent

When you give us your mobile number, whether on our website, on a form, over the phone, or in our office, you agree that we may contact you at that number. Consent is collected through a clear opt-in that is never pre-checked, and consent is never a condition of purchasing anything or of receiving treatment.

We treat two kinds of consent separately:

• Service and appointment messages. By giving us your number you consent to messages about your care and your visit.
• Promotional messages. We send marketing texts or marketing calls only if you gave separate express written consent, by checking the marketing opt-in box or otherwise affirmatively agreeing to receive them.

Types of messages you may receive

• Appointment confirmations, reminders, changes, and cancellations
• Scheduling, intake, and pre-visit or post-visit instructions
• Replies to questions you send us
• Billing, payment, and financing notifications
• Promotions, offers, and practice news, only if you opted in to marketing

Automated systems and AI assistants

Not every message comes from a person typing in real time. We use automated systems, and AI assistants acting on our behalf, to:

• Send scheduled or triggered text messages, such as reminders and follow-up sequences
• Answer common questions by text and hold a conversation with you
• Place and answer phone calls using an automated or AI-generated voice

By giving us your number and opting in, you consent to receive these communications, including messages and calls made with an automatic telephone dialing system and with an artificial or prerecorded voice. You can ask to speak with a human at any time and we will connect you with our team. If you prefer never to receive automated or AI communications, tell us and we will contact you only through a live person.

Phone calls and call recording

We may call you about your appointment or your treatment, and, if you consented to marketing, about offers. A call placed by an AI assistant is identified as automated at the start of the call.

Florida is an all-party consent state for recordings. We do not record or transcribe a call unless everyone on it has been told and has agreed. If a call will be recorded or transcribed, you are told at the beginning, and you may decline or ask that recording stop and still be helped.

Message frequency and cost

Message frequency varies. Message and data rates may apply. Your mobile carrier may charge you for messages you send and receive, depending on your plan. We do not charge you for our messages.

How to stop messages

You may withdraw your consent at any time, by any reasonable method. The simplest options are:

• Reply STOP to any text message. We send one last message confirming you are unsubscribed, and then stop.
• Reply with any other clear request, such as QUIT, END, CANCEL, UNSUBSCRIBE, or REVOKE.
• Call 305-930-7745 or 786-396-5721, or email info@justsmilemiami.com.
• Tell any member of our team, including during a call with an AI assistant.

We honor opt-out requests promptly, and in no case later than ten business days after we receive them. Opting out of marketing does not by itself stop essential messages about an appointment you already booked, and you may ask us to stop those too.

Help

Reply HELP to any message, or reach us at 305-930-7745 or info@justsmilemiami.com.

Your mobile information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We share your number only with the service providers that help us send messages and run the practice, and only so they can perform that service for us.

Health information

We are a dental practice, so information about your care is protected health information under HIPAA. We keep text messages brief and avoid clinical detail. Standard text messaging is not a fully secure channel, and by choosing to communicate with us by text you accept that risk for the limited information exchanged. Please do not send detailed medical history or sensitive information by text. See our HIPAA Privacy Notice.

Carriers and delivery

Delivery depends on your mobile carrier and is not guaranteed. Mobile carriers are not liable for delayed or undelivered messages.

Eligibility

You must be at least 18 years old and be the account holder or an authorized user of the mobile number you give us. If you give up that number, please tell us so we do not contact whoever receives it next.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed, and the current version always lives on this page.

Contact us

Just Smile Miami
4649 Ponce de Leon Blvd Suite 300, Coral Gables, FL 33146
Phone: 305-930-7745 or 786-396-5721
Email: info@justsmilemiami.com